Payments:

Do I need a Capsa Healthcare account?  - All orders placed on Shop Capsa will require a Capsa Healthcare account.  If you are unsure if you have an account, or are unsure of your account number, please call 800-437-6633 and ask for the Parts Team or email parts.support@capsahealthcare.com.  Additional information may needed to set-up your account and provide a credit limit. 

Payment Options? - During our one page checkout process you can choose to put the order on your account without a PO, on your account with a PO, or on your credit card.

When will I receive an invoice?  - The invoice will be generated after the order ships; it will either be emailed or mailed to the email address or billing address on the Capsa Healthcare account.

How is sales tax calculated? - Taxes are determined by the ship to location’s local tax regulations.  Sales tax will be calculated and appear on your final order confirmation. Tax exempt orders please call  customer service, web orders will have sales tax applied.

Are Purchase Orders required? - If your company generates a hardcopy of a purchase order, you may attach that during our one page checkout process.  Please note some Capsa Healthcare accounts require a hard copy of the PO.  If it’s not provided we may request a hardcopy be sent to us.

Who will my credit card order be processed? - During our one page checkout process you can choose to pay for the order with a credit card.  In accordance with PCI standards we are currently not able to accept card information online.  You will be asked to provide a contact name and number and a Capsa Healthcare parts representative will reach out to your by phone to complete the order within 24 hours of the order being placed. We accept Visa, MasterCard and American Express.

Ordering:

What types of customers do you sell to? - Our customers include the Acute, Extended Care, and Pharmacies.  If you are a re-seller or distributor please contact us at 800-437-6633.

Do you ship internationally?   International orders cannot be placed with ShopCapsa.com.  Please call 800-437-6633 and ask for the International Team to place orders shipping outside of the US.

Can I request a rush order? Orders that require expedited shipping should not be placed on Shop Capsa.  If you have an urgent request, please call 800-437-6633 and ask for the Parts Team to have your order processed.

How do I place special orders? - To order a part not listed on Shop Capsa, please call 800-437-6633 and ask for the Parts Team.

Shipping:

What is your Lead Time? - The standard lead time for items in stock is usually within two business days of the order being placed.  A final order confirmation, including sales tax and shipping, will be sent to the email address provided within one business day of the order being placed.

How much is shipping? - Capsa Healthcare’s standard shipping terms are prepaid and charge.  Actual freight charges will be calculated at the time of shipment and be on the final invoice.

Can I use my own shipping company?  Yes, please indicate the third party billing information in the Comments field at the bottom of the checkout page.

Can I place large orders? – Large orders may require additional leads times.   An order confirmation will be sent to the email address provided within one business day of the order being placed.  If we require more than the typical 2 day shipping time we will notify you.

Where will my items ship from?  - Capsa Healthcare has three warehouses in the United States.  Depending on the part number ordered, items ship from either Ohio, Oregon or Arizona.  Orders including items stocked in separate warehouses will be split into multiple orders.

What if items are on back order? - If an item being ordered is out of stock you will be notified of the expected ship date at the email address provided within one business day.

Where can I get order tracking information?   - To obtain a tracking number for your order you can call 800-437-6633 and ask for the Parts Team or email parts.support@capsahealthcare.com.

May I place custom orders? - To order custom items please call 800-437-6633 and ask for the Parts Team.  Please note custom orders are sold on a final sale basis only.  No cancellations, returns or refunds are permitted.

Support

How do I cancel an order? -  To cancel an order please call 800-437-6633 and ask for the Parts Team within one business day of placing the order

How do I return an order? - Please call 800-437-6633 and ask for the Parts Team to request a RMA - Return Materials Authorization.  Any order shipped back without authorization will not be credited back to the account.  Please note we cannot accept any products that may have come in contact with hazardous or infection materials.  Also, all product returns are subject to a restocking fee of 25%.

How do I reach tech support or help with installation? - For assistance with any parts received please call 800-437-6633 and ask for the Parts Team or email parts.support@capsahealthcare.com.

How do I contact support?  - Assistance is available from 8 am to 8 pm Eastern Standard Time, Monday – Friday excluding holidays.  You can reach us by calling 800-437-6633 and asking for the Parts Team or emailing parts.support@capsahealthcare.com.

Who do I contact for Shop Capsa website assistance? - For assistance with Shop Capsa, including password resets or site errors, please call the Parts Team 800-437-6633. Freight Damage - If items are damaged in transit please email parts.support@capsahealthcare.com with the order number and pictures of the damage. 

Other

How do I provide feedback? -  You can provide feedback during the checkout process or by emailing parts.support@capsahealthcare.com.  To reach the ShopCapsa Administrator regarding products or functionality please email ShopCapsaAdmin@capsahealthcare.com.

Do you have software updates on your website? -  To find software updates for the M38, M38e or M40 please go to Capsa Healthcare's website - Software Updates


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